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SHIPPING

Our aim is to "serve" you with prompt and friendly service. Our desire is that your gift purchasing from us will be a pleasurable one. Our goal is to treat each customer with great care and excellent service.

Shipping
We ship within the continental United States, Monday through Friday via UPS, USPS and Federal Express unless otherwise requested. (UPS is our preferred shipper.) Most orders are shipped within 24-48 hours. Please allow extra shipping time during the holidays. To avoid delivery delays and redelivery charges, please provide complete street address with zip code, company name (if applicable) phone number and if this is a gated community. Rural orders usually take an extra day to arrive.


Shipments to Alaska and Hawaii are sent USPS Priority or Express Mail only. Please call Customer Service at 1-866-994-4877 for correct shipping charges. Local hand delivery charges vary by zip code. If you require hand delivery of your gift, please call customer service for this option.

We cannot ship to P.O. Boxes, APO, FPO or foreign addresses.

Most shipments take 3-5 business days.

Please call for Priority Shipping rates. If you would like to expedite shipping service to Next Day Air, 2nd Day Air or Three Day Select please call us at 1-866-994-4877 or e-mail your request to rondi@basketworks.com We will be happy to calculate the additional cost for you.

It is very important that we have a complete and correct address to successfully deliver your order. If an incorrect or incomplete address is given UPS charges an additional $5.00-$10.00 which will be charged to your credit card. If we are hand delivering and are not told that it is a gated community or we are given an incorrect or incomplete address you will be charged a second delivery fee.