FREE gift added to every Internet Order!

CUSTOMER SERVICE

Our aim is to "serve" you with prompt and friendly service. Our desire is that your gift purchasing from us will be a pleasurable one. Our goal is to treat each customer with great care and excellent service.

Ordering
Order on line with our secure shopping cart, use our fax order form (click here for faxible order form) or call us on our toll free line. We are available Tuesday - Thursday , 8:30 am - 5 pm, and Friday, 8:30am - 12:00pm (Mountain Standard Time). You may e-mail us with any questions. We will respond as quickly as possible.

Payment
We accept American Express, Discover, Visa and MasterCard. Checks and Money Orders are accepted for mail orders only.

Substitution Policy
Occasionally an item may not be available. We reserve the right to substitute an item with another of equal or greater value.

Return Policy
At Your Service makes every effort to insure the quality of our products. If you are not completely satisfied, please contact us within 48 hours from the time the gift is received. We will upon approval substitute the gift. Original items must be returned in original condition before a substitution will be sent. No item(s) will be accepted without authorization from At Your Service.

Shipping
We ship within the continental United States, Monday through Friday via UPS, USPS and Federal Express unless otherwise requested. (UPS is our preferred shipper.) Most orders are shipped within 24-48 hours. Please allow extra shipping time during the holidays. To avoid delivery delays and redelivery charges, please provide complete street address with zip code, company name (if applicable) phone number and if this is a gated community. Rural orders usually take an extra day to arrive.


Shipments to Alaska and Hawaii are sent USPS Priority or Express Mail only. Please call Customer Service at 1-866-994-4877 for correct shipping charges. Local hand delivery charges vary by zip code. If you require hand delivery of your gift, please call customer service for this option.

We cannot ship to P.O. Boxes, APO, FPO or foreign addresses.

Most shipments take 3-5 business days.

Please call for Priority Shipping rates. If you would like to expedite shipping service to Next Day Air, 2nd Day Air or Three Day Select please call us at 1-866-994-4877 or e-mail your request to rondi@basketworks.com. We will be happy to calculate the additional cost for you.

Hand delivery may be made within the Phoenix Metro area Monday though Friday. Call for rates and availability.

It is very important that we have a complete and correct address to successfully deliver your order. If an incorrect or incomplete address is given UPS charges an additional $5.00-$10.00 which will be charged to your credit card. If we are hand delivering and are not told that it is a gated community or we are given an incorrect or incomplete address you will be charged a second delivery fee.